Return Policy:
You may return any item* as long as it is within 30 Days of when you received it. You must call our office to receive your Return Authorization Number. If we receive a return with out an RA Number on the outside of the box, it will be refused.
*Medieval Collectables will only take back clothing items if they have not been worn or washed and they must be in the original packaging. Medieval Collectibles also will not take back any used weapons.
Custom orders, such as armor or bows are not returnable unless they are defective and have not been used. These situations will be handled on a case by case basis and will only result in replacement.
Once we receive your authorized return, you can exchange the items you are returning or just return them for a refund. If you are not doing an exchange, there is a 15% restocking fee. If you are doing an exchange then the amount of the merchandise of items returned can be applied to anything. Shipping and Handling is not refundable. There will be a shipping fee on all exchanges.
Please return your items in their original packaging or how they were sent to you. We do not send you balled up, wrinkled clothing, so please do not send it back that way. Clothing returns that come back with out any packaging or are not folded nicely may be subject up to a 30% restocking fee.
