Return Policy:

You may return any item as long as it is within 30 Days of when you received it. Medieval Collectables will only take back clothing items if they have not been worn or washed and they must be in the original packaging. If you are trying on an item, make sure you do not get it dirty or get animal hair on the garment, these returns will be rejected and sent back at your cost.

Medieval Collectables will not take back any used weapons. We cannot guarantee any weapons due to the fact we cannot tell if they have been misused or not. As with all of our items, you need to inspect your merchandise to see if there is any damage from shipping or any manufacturer defects. These issues need to be reported immediately, with in 2-3 days from when you receive the order.

Custom orders, such as armor or bows or any item that asks for a specific measurement are not returnable. If there is a manufacturer defect the item will need to be returned to us so we can inspect it and then it will be replaced.

On regular returns if you are only returning the item and not exchanging it for a different item, there will be a 15% restocking fee. If you are doing an exchange then you are not charged a restocking fee. You receive store credit for the full amount of what you have returned. For instance if you return a $39 shirt, you will have $39 to be applied to your exchange. If your exchange total does not amount to your store credit total, you will have store credit left over, there are no refunds given with exchanges, only store credit.

With any return or exchange, it is not required to contact us before sending the item(s) back, just be sure to meet all of the requirements above. Please include the full name the order was under and the invoice number along with your instructions for return or exchange. All refunds are processed in approximately 5-7 business days from receipt of your return.

Shipping and Handling is not refundable. There will be a shipping fee on all exchanges to send the order back to you.