1. Do you have a paper catalog?
Yes we do. To purchase a paper catalog please click here: http://www.medievalcollectables.com/p-20691-medieval-collectibles-catalog.aspx
2. Do you have a Store that I can visit or pick my order up at?
No we do not. We are strictly a mail order company.
3. Where are you located?
We are located in Princeton, IN and that is where we ship from.
4. When I place my order, when will I be charged?
You are charged for your order the moment you place the order. Our shopping cart automatically charges your card.
5. How do I know if a certain item is in stock?
We show inventory on our website. See the availability right above the items price when viewing on the product page. You can also call us toll free or email us to check availability.
6. How do I check my order status?
Please call us toll free or email us with your Order ID/Invoice Number or the full name the order is under and we can tell you when your order will ship.
7. When will my order ship?
It depends on what you ordered. We carry a lot of specialty items, some are always in stock, some items take 4-5 days before shipping and then there are some items that are either custom made or special ordered from other countries and can take a couple months. Once your order does ship, you are emailed a notification with a tracking number.
8. How do you ship?
We ship via UPS. All of our packages are shipped insured to protect against loss or damage.
9. What types of payment do you accept?
We accept Visa, MasterCard, Discover, PayPal and Money Orders. You can use your credit to order via our Toll Free phone number or through the website. You can use PayPal if you are ordering through the website. If you do not have a credit card or a PayPal account you can mail your order in with a Money Order (drawn in US funds). Please note, we do not accept American Express or Personal Checks.
10. What is your return policy?
We will take returns for up to 90 days for store credit or exchanges, or 30 days for a refund, from the ship date of your order. Any items being returned must be in original condition. This means the
product cannot be worn, washed, soiled, damaged, or used in any way. To see our full return policy please follow this link: Return Policy
11. Do you ship Internationally?
Yes we do! To see how much your shipping cost will be, you can add the items you wish to order to your shopping cart and then click on "Get Estimates". Please see our Ordering page for full information on International order requirements.