Do you have a paper catalog?

Sorry we do not have a paper catalog. We only have our online catalog.

Do you have a Store that I can visit or pick my order up at?

No we do not. We are strictly a mail order company.

 
Where are you located?

We are located in Princeton, IN and that is where we ship from.

 

How do I know if a certain item is in stock?

We do not show inventory on our website. You can call us toll free or email us with the item number(s) to check availability before ordering.

 

How do I check my order status?

Please call us toll free or email us with your Order ID/Invoice Number or the full name the order is under and we can tell you when your order will ship.

 

When will my order ship?

It depends on what you ordered. We carry a lot of specialty items, some are always in stock, some items take 4-5 days before shipping and then there are some items that are either custom made or special ordered from other countries and can take a couple months. Once your order does ship, you are emailed a notification with a tracking number.

 

How do you ship?

We ship via UPS. All of our packages are shipped insured to protect against loss or damage.

What types of payment do you accept? 

We accept Visa, MasterCard, Discover, PayPal and Money Orders. You can use your credit to order via our Toll Free phone number or through the website. You can use PayPal if you are ordering through the website. If you do not have a credit card or a PayPal account you can mail your order in with a Money Order (drawn in US funds). Please note, we do not accept American Express or Personal Checks.

What is your return policy?

All returns must be made with in 30 days. To see our full return policy please follow this link: Return Policy

Do you ship Internationally?

Yes we do! However you cannot order through the website because the shipping costs are very different from our standard US shipping costs. Please email us with your city, country and postal code along with the items you would like to order and we will email you back with the shipping quote and instructions on how to order.